Shipping policy
Thank you for choosing HZN for your skincare needs. We are committed to delivering your products to you in a timely and reliable manner. Please take a moment to review our shipping policy below for a seamless shopping experience.
Free Shipping for Orders Over $99:
We are pleased to offer free standard shipping for all orders totaling $99 or more. This offer is automatically applied at checkout and does not require any additional codes or coupons. Your order will be shipped via our standard shipping method, ensuring your products are delivered safely to your doorstep.
Shipping Options for Orders Under $99:
For orders with a total value less than 99 yuan, we provide two cost-effective shipping options:
- Cost-Effective Express Delivery: This option offers quicker delivery than standard shipping at a reasonable cost. Your order will be delivered within the estimated timeframe provided during checkout.
- Normal Express Delivery: This method offers reliable delivery at a standard rate. Your order will be dispatched promptly and delivered within the estimated timeframe specified during checkout.
Private Customization Orders:
If you require private customization for your skincare products, we are here to assist you. Please get in touch with our dedicated customer service team by sending an email to huazhiyuanllc@gmail.com. We value your unique needs and will work closely with you to ensure your custom order is created and shipped efficiently.
Shipping Timeline:
Once your order is placed and payment is confirmed, we will process and prepare your products for shipment within 1-3 business days. For private customization orders, we promise to ship your products within 7-10 days from the date your order is confirmed. Please note that these timelines are estimates and may vary during peak seasons or due to unforeseen circumstances.
Order Tracking:
Upon shipment, you will receive a shipping confirmation email containing a tracking number and a link to track your order's progress. You can use this information to stay updated on the whereabouts of your package.
Shipping Restrictions:
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause to customers outside of these areas.
Shipping Address:
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders that are delayed or misdelivered due to incorrect addresses provided by the customer.
Questions or Concerns:
If you have any questions, concerns, or need assistance with your order, please don't hesitate to contact our customer service team at huazhiyuanllc@gmail.com. We are here to provide you with the support you need.
Thank you for choosing Huazhiyuan. We look forward to providing you with high-quality skincare products and a smooth shipping experience. Your satisfaction is our priority.